The process management is the main topic of this thesis. In the beginning there is a description of the expressions related to the process management and improving of the company processes. The thesis is mostly oriented on the methodology of the potential of the process improvement. Anyway there are other methods and methodologies described in the thesis because they can be useful in further process improving. The second part is all about processes of small company. This company is introduced to the reader. There is description of the strategic goals and organizational structure. Next chapter describes process areas of the company. The priority and owners are connected to the areas. The chosen areas are described more in details and key act...