Optimization of selected business processes in the company ALCA CZ

The aim of this master thesis is the improvment of selected processes in the organization where a company can save considerable costs and speed up processes with customers, proposes metrics for measuring the performance of individual processes and overall improvement of the organization. First part of the tesis deals with the theoretical aspects and the transformation from functional to process control, modeling based on different methodologies and standards and measuring performance of individual processes. Second part presents the organization and its situation and position on a market and pointed the problematic aspects of processes and suggests how to develop the processes to be more efficient in all directions. Last but not least are the metrics used to monitor and evaluate the goals of the processes and their successful implementation. After the incorporation analyzed processes in the organization should be the company able to move significantly in the overall success of the operation on the market