HOUSEKEEPING DEPARTMENT UMN DORMITORY Industrial Placement Report

This training program aims to improve skills and increase the writer's insight about the real situation in the hotel industry, but due to the pandemic, the writer must carry out this training program in the dormitory. The implementation of this training program starts from July 2020 to October 2020 at UMN Dormitory. UMN Dormitory is located at Jl. Boulevard Raya Blok M5 No.3, Pd. Hijau Golf, Sumarecon, Serpong. The writer chose UMN Dormitory, because the Indonesian people must comply with government regulations for social distancing and the enactment of the PSBB. With this advantage, the writer has less worry not to spend time in public transportation which gradually becomes the spread center of Covid -19 Virus. UMN Dormitory is located not too far from the house, and UMN Dormitory also has facilities like in general and has operations such as in hotels, for example The Housekeeping Department. Industry placement helps writers improve their skills and helps writers to interact directly with dormitory staff, and residents with multiple personalities. The writer can apply some of her skills and knowledge especially about the basic Standard Operational Procedure (SOP) in Housekeeping Department during her Industrial Placement Program in dormitory. In addition, the writer obtained valuable soft skills in this program, such as leadership skills and problems solving. This background has greatly enhanced the writer's experience and skills which will be very useful for dealing with the real hospitality industry, after graduation