This thesis is focused on company process management. The aim is to describe the operation and management of a particular company, through defining yet undescribed processes, so as to enable operational improvements and organizational development by its application. The intention is, however, also to find the customary processes and to achieve such a general approach that it can be possible to use the created models for other subjects. The object of thesis is not to model vast and complex diagrams, but to clarify unclear places in company. For example, the distribution of activity in multiple portions, between multiple processes, so that the output is a clear representation of the organisation process map. Company management is a topic that...