The Impact of OD Interventions on Leadership Management, Cross-functional Team Work and Job Satisfaction on Productivity and Performance : a Case Study of OG Company

The business world today is confronted by various unstable external environments. At the same time, organizations seek to resolve their internal problems and difficulties as quickly as possible. To be competitive, organizations realize that not only cost reduction is necessary but also retaining the same level of quality. Apart from executives and management staff who run organizations, the company’s workers also play major roles in the organizational performance. Leadership, teamwork, job satisfaction and productivity can affect the level of performance of the organization. Implementation of Organization Development Intervention (ODI) activities focused on the variables of leadership management, cross-functional teamwork and job satisfaction can therefore impact overall productivity and organizational performance. This study used the action research model as the design to determine the impact of ODI on the selected variables at a Thai apparel manufacturing company where the researcher has worked for the past 28 years. From the research results, it was found that the ODI improved the level of leadership management, cross-functional teamwork, and job satisfaction in the company, resulting in a positive impact on its performance and productivity following the study period