The Impact of OD Interventions on Performance Management: A Case Study

Good performance management systems can have a significant impact upon the operations and success of any organization. The broad objectives of this article are to identify the problematic areas in the company and identify ways to improve staff performance, employee motivation and involvement. The specific research objectives are to describe and analyse the current situation of the company and to conduct a 3-phase diagnosis: Phase 1, identification of problematic areas which need improvement; Phase 2 development and implementation of intervention techniques; Phase 3 monitoring and evaluation of results after the intervention to determine the impact on the company performance. Both the qualitative and quantitative methods of analysis were used which included interview, observation and questionnaires. The findings are that after the ODI, staff performance improved. This improvement has led to better performance of the organization at three levels. At the individual level—staff perceived more motivation and that their competencies at work increased. At the team level—staff perceived that there was an improvement in team effort. At the corporate level— the findings suggest that improved corporate performance is linked to improved individual and team level processes