Training Evaluation Model for Quality Improvement of Small & Medium Sized Enterprises (SMEs) Employers consignment training

본 연구에서는 위탁훈련기관에서 행하고 있는 중소기업 재직자를 대상으로 한 사업주 위탁훈련의 성과에 대한 다각적인 평가를 위한 방안이 필요하다는 문제의식에 근거하여 중소기업 위탁훈련의 주요 이해관계자들, 즉 훈련정책 담당자, 중소기업, 위탁훈련기관, 재직자가 평가의 주체가 되어 훈련성과 평가에 활용할 수 있는 통합적인 중소기업 사업주 위탁훈련의 훈련성과 평가모델을 개발하고자 하였다. 아울러 2차 개발된 중소기업 사업주 위탁훈련의 훈련성과 평가모델을 사업주 위탁훈련과정 심사, 훈련기관 평가, NCS(국가직무능력표준) 과정 운영 등에서 정책적으로 활용하기 위해 정책방향 제시 및 운영방안을 제시하였다.The purpose of this study is to develop a training and evaluation model that can be used in SME incumbent training to improve the quality of training, SME employers consignment. The purpose of this study can be summarized as follows. First, we analyze the problem of the status and characteristics, and training and assessment of employer training that is currently being done in small commission. Second, SMEs can contribute new to improve the quality of the employer entrusted training, training performance through presented integrated evaluation model. Third, to the final development through the validation pilot test, the main interests of SMEs consignment trained personnel (SMEs, training institutions, the incumbent, policy makers) are presented integrated training and assessment models that can be used for training and evaluation. Finally, we propose the use of a training plan and policy recommendations for improving performance evaluation model to be trained in quality management aspects of SMEs employers consignment training. Although evaluation model, various models, depending on the approach, the present study was to utilize the IPO model of McGrath. IPO model is ‘Input - Process - Outcomes’ an approach based on the process leading to the calculation to analyze the behavior and performance of the group. Based on this study, the following policies were proposed. First, The first ‘1. Application of SME-specific training examination evaluation system’ proposal suggested that the specialized training that focused on the screening evaluation model and the introduction is necessary to reflect the realities of our country SMEs employers consignment training. Secondly, ‘2. NCS introduced in the training and evaluation of training foster SME employers’ proposals vocational education and training (VET) quality assessment and suggestions obtained from the government on the basis of the introduction of a management system that promotes a national tasks NCS (National Competency Standards) to NCS-based job descriptions (training certificate) were proposed to utilize the diagnosis and assessment of the duties incumbent capabilities of SMEs. The third ‘3. SME training institutions established an integrated quality management and operation’ the trainees and training institutions, SMEs, policy makers, assessment institutions to help enforcement agencies continue to the systematic training and assessment activities suggested the need for quality control will control tower operations. Finally, ‘4. Trainees follow-through pre-qualified and trained graduates assessment’ is proposed to strengthen the trainees (SMEs incumbent), and to target pre-scan system and NCS-based Job Competency.요 약 제1장 서 론_1 제1절 연구의 필요성 및 목적 3 제2절 연구 내용 8 제3절 연구 방법 11 제4절 용어의 정의 및 연구의 한계점 16 제2장 선행연구 및 이론적 탐색_23 제1절 중소기업 사업주 위탁훈련 25 제2절 훈련성과 평가모델 38 제3장 현황분석 및 사례분석_61 제1절 중소기업 사업주 위탁훈련 현황 63 제2절 국내외 사례분석 96 제3절 시사점 155 제4장 훈련성과 평가모델의 개발_163 제1절 훈련성과 평가모델 개발 절차 165 제2절 훈련성과 평가모델 구성요소 도출 181 제3절 훈련성과 평가 1차 모델 개발 185 제4절 훈련성과 평가모델의 타당성 검증 파일럿 테스트 206 제5절 훈련성과 평가 2차 모델 개발 227 제5장 중소기업 사업주 위탁훈련의 질 제고를 위한 훈련성과 평가모델 활용방안 및 정책 제언_239 제1절 훈련성과 평가모델 활용방안 241 제2절 정책 제언 247 SUMMARY_261 참고문헌_265 부 록_273 1. 중소기업의 인력수급 현황 275 2. 전문가 의견 조사지 279 3. 설문지(위탁기관 담당자용) 285 4. 설문지(중소기업훈련 담당자용) 288 5. 중소기업훈련에서 훈련성과 평가 현황분석 290 6. 항목별 각 집단 응답 빈도 및 편차제곱합(파일럿테스트 분석 결과)33