[[alternative]]RELATIONSHIPS AMONG PERSONALITY TRAITS, JOB CHARACTERISTICS, KNOWLEDGE MANAGEMENT ATTITUDE AND JOB PERFORMANCE: A STUDY OF SOCIAL WORKERS IN TAIWAN LOCAL GOVERNMENT

[[abstract]] 知識經濟時代，「政府再造」持續以顧客導向的企業管理方式，強化政府的服務績效；面對福利國家的發展過程，希望透過資訊科技的進步，強化社工人員及組織對於知識的取得更新、儲存交流、分享成長與應用彙整，來提升工作績效。本研究係探討縣市政府社工人員的人格特質、工作特性、知識管理與工作績效之差異情形及其因果關係。 本研究採用問卷調查法，以因素分析、T檢定、單因子變異數分析、卡方檢定、Pearson相關分析與線性結構方程模式等方法進行檢驗。研究結果發現縣市政府社工人員：1.個人屬性對工作特性、人格特質、知識管理、工作績效有顯著差異。2.工作特性知覺與知識管理態度具顯著相關。3.工作特性知覺與工作績效具顯著相關。4.人格特質認知正向影響工作特性知覺與知識管理態度。5.工作特性知覺正向影響工作績效。6.知識管理態度正向影響工作績效。[[abstract]] Customer-oriented services have been one of the most important ingredients of the government reform project in the age of knowledge economy. To become a social welfare state, the government needs to advance the knowledge acquiring, storage, sharing, and application for the social workers in order to improve their services to the citizens. This study explores the relationships among personal character, job characteristics, attitude toward knowledge management, and job performance of the social workers. Data were collected from the county government social workers in Taiwan and were analyzed by a number of statistical techniques, including t-test, one-way-ANOVA, Chi-square test, Pearson Correlation, and linear structural equation. The results are as follows. 1. Job characteristics, personal character, attitude toward knowledge management, and job performance are affected by demographic attributes. 2. Job characteristics and attitude toward knowledge management are highly correlated.3. Job characteristics and job performance are highly correlated. 4. Personal character positively influences job characteristics and attitude toward knowledge management.5. Job characteristics positively influence job performance.6. Attitude toward knowledge management positively influences job performance