[[alternative]]A Study of Emotion Regulation Experience in Suicidal Patients Rescue Process with Lifeline Volunteers

[[abstract]] 本研究旨在探討生命線協談志工自殺個案救援過程情緒調適之經驗歷程，瞭解協談志工接到危機自殺個案面臨生命救援緊要關頭時的情緒感受與調適及因應方式，危機自殺個案通報後受個案情緒之影響，以及自殺個案成功救援後的情緒調適經驗，藉此探討協談志工的情緒歷程，避免協談志工因接到自殺個案造成情緒壓抑及對自身專業服務有所質疑，可提供機構適當的建議與教育規劃，以提升協談志工的專業知能及服務品質。 本研究採質性研究個案研究方法，邀請4位曾接到危機自殺個案並通報救援成功的協談志工，進行半結構深度訪談，並針對訪談資料進行分析，所得資料分析結果如下:一、 協談志工接獲自殺個案當時的情緒歷程:協談志工評估來電個案有自殺意圖無論年資深淺其情緒呈現緊張、擔心、焦慮與不安。當啟動通報機制與死神爭取時間、搶救生命，此時，情緒仍呈現緊張、慌亂、不安、自責等。通報後雖得知警方已經介入救援行動，但等待警方回覆時感覺時間漫長，情緒浮躁不安、沮喪、擔心與自責。二、 危機自殺個案成功救援後情緒調適的運用:協談志工透過督導機制從旁協助及引導，與志工們分享討論感受到支持與陪伴。運用所學的身心靈課程覺察當下情緒與調適，達到生理與心理的平衡與和諧。三、 通報危機自殺個案後受個案情緒影響:協談志工接獲自殺個案通報後受到個案影響因人而異，對事件中除了個案外的重要他人有所牽掛與不捨，但協談志工會釐清情緒界線，不會將接案的情緒影響自己日常生活。有通報危機自殺個案的經驗，對於後續類似個案能從容以對。 基於本研究所得提供機構適當的建議與教育規劃，以提升協談志工的專業知能及服務品質。[[abstract]] This research aims to study the experience of Lifeline volunteers’ emotion regulation for suicidal patient rescue process. Understood volunteers’ emotion regulator and coping style in critical moment when faced suicidal patient, affected from emotion of case, and experience of emotion regulation after cases were successfully rescued. By this study the emotion process of volunteers, avoiding they have depression and doubting own professional service. This study can be provided to institution the appropriate advice and educational planning to enhance the professional knowledge and quality of volunteer service. This research used qualitative case study method, took semi-structured in-depth interviews and analyzed the interview data with 4 volunteers had cases of suicidal patient were successfully rescued. The results of the study were as follows: 1. The emotion process of volunteers when got case of suicidal patient: all volunteers’ emotion were nervous, worried, anxious, and uneasy when they assessed the callers’ suicidal intentions. When initiating suicide report system to rescue life in crash time, the emotions were still showing tension, confusion, anxiety, self-blame, etc. Though police system had been involved in the rescue activity, feeling times was very long for waiting police reply. The volunteers’’ emotions were restless, frustrated, worried and blamed. 2. The use of emotion regulation from successful rescue in crisis suicide cases: the volunteers got assist and guide through supervision mechanism, share feeling and company with other. To achieve physical and psychological balance by perceive the current emotions and adjustments from physical and mental learning courses. 3. Effect from emotions of suicidal patient on volunteers, after initiating suicide report system: the effects of cases were different from person to person. Volunteers concerned and felt unwilling to suicidal patients’ close friends or family, but they had a clear line between the two emotions. And stand their foot avoiding the emotions form the cases affect their daily life. The volunteers could calmly deal with similar cases when they had the experiences of suicide prevention. Base this study, it can be provided to institution the appropriate advice and educational planning to enhance the professional knowledge and quality of volunteer service