Shortening and Simplifying Matchforce – BBBS (Big Brother Big Sister) of Butler County

Big Brothers Big Sisters of Butler County seeks to create one-on-one mentoring relationships between their volunteers and youth. Hailed as the oldest, largest, and most successful mentoring organization in the United States, Big Brothers Big Sisters can attribute most of their success to the personable relationships they maintain with everyone involved in the matchmaking process and data-driven philosophy.Despite their success, problems have persisted. While developing the relationship between volunteers and the youth is what BBBS does best, the arduous and slow matchmaking process is what is holding them back the most. All the blame cannot fall on BBBS, there is also a lack of cooperation from the families involved. The process begins with an introductory meeting between an employee, parent, and child, but “no-shows” are a huge problem. After the meeting, they must fill out an application on Matchforce (platform built on Salesforce) along with many legal documents. This management system isn’t being used to its full potential because it must be completed thoroughly (meaning you can’t move on to the next page of the application of any information is missing) and more training, post implementation, would’ve been beneficial.Our role in this project is to assist Big Brothers Big Sisters in reducing the time it takes to match the children with volunteers.https://ecommons.udayton.edu/stander_posters/3678/thumbnail.jp