The Mediating Role of Organisational Change on the Impact of Organisational Resilience on the Performance of Hospitality Industry Organisations in Indonesia

The purpose of this study is to test and prove empirically the ability of organisational change to mediate the effect of organisational resilience on improving organisational performance in the hospitality industry. The population of this research is star hotels in Indonesia involving 216 managers as respondents. The research sample was determined using proportional random sampling. The data of this study were analysed using SEM (Structural Equation Model). The results of this study revealed that hospitality organisation performance can be improved when the organisation makes changes. This will trigger hospitality organisations to become more flexible. This means that organisational resilience has a significant ability to mediate the influence of organisational change on improving organisational performance in the hospitality industr