Mobbing among nurses

Abstract Basic grounds: Mobbing is a negative phenomenon in our society. The diploma thesis is aimed at uncovering of mobbing symptoms amongst nurses in our hospitals. Thesis goal: The main goal was to map the symptoms of mobbing, reasons for it happens as well as to explore the tactics of behavior at problem solving and to determine the overall consequences of mobbing in professional as well as personal life of nurses. Methods used: The diploma thesis was prepared using the strategy of qualitative research survey. To collect the necessary information, a semi-structured interview technique has been used. To get the required number of respondents, the method of purposeful selection of nurses and the snowball technique have been applied. The collected data were processed using the open coding technique. Data were reduced and classified. The resulting set of data was processed using the axial coding technique. Research group: The research group comprised of ten nurses working in various fields and hospitals. Results: 1) Signs of mobbing: It was found out that nurses are concerned about inefficient communication, inappropriate behavior and conduct. Quite often they also mentioned inappropriate training / coaching. 2) Reasons for mobbing: According to nurses, the reasons for mobbing especially include new workplace, complexity of operation and the pressure for professional qualification of nurses. They also mentioned level of education, different personalities and competitive conduct of nurses. 3) Tactics the nurses applied to deal with the mobbing issue: They strived for mapping the situation and getting along with other nurses. It was found out that they often tried to settle the disputes by mutual agreement. Discussions / mutual interviews were the quite frequently used technique as well. In many cases the nurses were forced to quit the job. 4) Overall consequences of mobbing in professional and personal life of nurses: Mobbing had psychical as well as physical effects on nurses. They were stressed, the quality of their sleep was negatively affected. Conclusion: Mobbing is clearly a negative effect in our society. In the workplaces more initiatives should be implemented to increase the overall awareness of mobbing, its negative effects and potential preventive measures