Mobbing in health service

Work name: Mobbing in the health service Abstract: The work is focused on mobbing problems in the health service especially on an incidence of psychical violence encountered by registered nurses and management personnel (head nurses and senior nursing officers) in the Institute of Clinical and Experimental Medicine in Prague. Theoretical part deals with mobbing - with its occurence and registered nurses attitude towards a violence in the workplace. Further it deals with reasons of mobbing origin, its characteristical attributes and particular stages of a whole process. In that part a mobber personality and his strategy are also described, a personality of a victim is analysed, its reactions to mobbing and fatal impact on its organism. At the close a relation of management personnel to psychical violence in the workplace is described. In the practical part there are presented results of quantitative research. A questionnaire was completed by management personnel as well as by registered nurses. From the result it follows that mobbing is also a reality in the mentioned institute and though two thirds of nurses acquired knowledge in this matter (by means of training), the entire third is not teached in. Information on factors contributing to psychical violence progress was acquired, too. In most cases..