Add to ORKGThe aim of this study is to expound the influences of the five dimensions of hotel hospitality or HotHos as proposed by Ariffin & Maghzi (2012) on guest satisfaction in the context of luxury hotel experiences. This preliminary study involved the participation of 101 hotel guests from Malaysia and overseas and covered the five dimensions of hospitality, which are personalization, warm welcoming, special relationship, straight from the heart and comfort. The findings indicate that out of the five dimensions, only three dimensions, namely personalization, comfort and straight from the heart; predict guest satisfaction in a luxury hotel setting. The findings help luxury hotel managers to better understand how to increase their guest satisfactio...
The service quality can be measured by the consumers’ satisfaction. Researchers assume that high qua...
This paper applies the SERVQUAL model for the purpose of examining the impacts of the five dimensio...
Earlier research on service guarantees have evidenced the importance of service guarantees, their po...
The study is all about customers experience on the upscale hotels. The hotel industry is complex wit...
Customer expectations and satisfaction has been one of the most studied themes in marketing literatu...
This study explores the consumer experience by examining empirical data collected via a series of in...
This study aims to investigate the relationships between physical environment and employee toward cu...
Several studies have been conducted on the relationship between key antecedents and guest emotion in...
This study aims to explore how luxury hotels create hospitality experiences in order to examine cons...
The purpose of this dissertation is to investigate whether the physical environment of a hotel is t...
Guest satisfaction and dissatisfaction in luxury hotels are based mainly around expectations and per...
The recent years have seen substantial growth in the service industry, especially regarding luxury ...
This study set out to answer the question, “what attributes of luxury hotels in Auckland do guests c...
Customer satisfaction is an indicator of an organization's overall health and future prospects. &nbs...
[[abstract]]Tourism sector includes a large number of industries. Among various sections of tourism ...
The service quality can be measured by the consumers’ satisfaction. Researchers assume that high qua...
This paper applies the SERVQUAL model for the purpose of examining the impacts of the five dimensio...
Earlier research on service guarantees have evidenced the importance of service guarantees, their po...
The study is all about customers experience on the upscale hotels. The hotel industry is complex wit...
Customer expectations and satisfaction has been one of the most studied themes in marketing literatu...
This study explores the consumer experience by examining empirical data collected via a series of in...
This study aims to investigate the relationships between physical environment and employee toward cu...
Several studies have been conducted on the relationship between key antecedents and guest emotion in...
This study aims to explore how luxury hotels create hospitality experiences in order to examine cons...
The purpose of this dissertation is to investigate whether the physical environment of a hotel is t...
Guest satisfaction and dissatisfaction in luxury hotels are based mainly around expectations and per...
The recent years have seen substantial growth in the service industry, especially regarding luxury ...
This study set out to answer the question, “what attributes of luxury hotels in Auckland do guests c...
Customer satisfaction is an indicator of an organization's overall health and future prospects. &nbs...
[[abstract]]Tourism sector includes a large number of industries. Among various sections of tourism ...
The service quality can be measured by the consumers’ satisfaction. Researchers assume that high qua...
This paper applies the SERVQUAL model for the purpose of examining the impacts of the five dimensio...
Earlier research on service guarantees have evidenced the importance of service guarantees, their po...