THE EFFECT OF MOTIVATIONAL FACTORS ON EMPLOYEE SATISFACTION IN MANDALAY ASIA GREEN DEVELOPMENT BANK

This study investigates the effect of motivational factors on employee satisfaction in Asia Green Development Bank, Mandalay branches. The objectives of the study are to identify the employee motivation practices in Asia Green Development Bank and to explore the effect of motivation practices on employee satisfaction in Asia Green Development Bank. To achieve those objectives, descriptive research method is used based on both primary data and secondary data. For collection of primary data, the structured questionnaires disputed to 120 respondents who are from managerial level, supervisor level and operational level from Mandalay branches. The sample size is 40% of total 290 employees from 10 branches. In this study, random sampling method is applied to collect data and the data collection period was from August to October. Secondary data is collected from in-dept interview with manager of Human Resource Department and some of the employees who have long service years in AGD Bank. Major finding of this analysis is that both hygiene factors and motivators effect on employee satisfaction at 1% significant level showed that AGD Bank have provided enough motivation practices and strongly supported by hygiene factor for employees’ satisfaction. And both motivation factor and hygiene factor effect on employee satisfaction significantly. Among the factors, responsibility and pay and security are the most significant and highest effect on satisfaction. But management should emphasize on two factors, company policies and work itself. Management of the bank should inform the bank policy to employees clearly and should revise the policies especially on pay policy and promotion policy to enhance employees’ job satisfaction. Management should consider for providing challenge and innovative job for employees and management should arrange for job rotation for challenging and taking complicated jobs