Enhancing workforce excellence in the public service

Human capital constitutes the bulk of the assets of an organisation. There is a causal link between human capital development and value creation. Hence, developing the public service workforce will greatly contribute to the implementation of the 9th Malaysia Plan. It will also ensure a service delivery that is timely and of a quality that exceeds public expectations. Workforce excellence can contribute significantly to organisational efficiency and effectiveness in realizing the strategic thrusts of the 9th MP A \u27high thinking and high doing\u27 and a highly relevant workforce will ensure its continued excellence. Public service workforce relevance depends, among others, on the public service ability to manage change in a discontinuous environment, develop its capacity through the development of its competencies and its single-minded focus on public needs and results. Leadership is crucial in ensuring the sustained relevance of the public service. It will have to focus on human capital and the enabling systems that contribute to human capital capacity development to ensure workforce excellence and, consequently, extraordinary performance