The communication study of the internet users with hearing-impairment

本研究之研究對象為「聽障網路使用者」。探討之主題為：一、聽障網路使用者之傳播工具使用偏好概況；二、聽障網路使用者使用網路獲取資訊之情形；三、聽障網路使用者以網路與他人互動溝通之情形；四、網路傳播對聽障者社會參與之影響。研究設計方面，先以質化的參與觀察及深度訪談法進行前導性研究，再以量化的網頁及書面問卷進行調查研究。最後共回收307份有效樣本，進行統計分析。綜合質化及量化研究的結果，對目前聽障傳播政策有以下建議：（一）考量不同的聽障特質，選擇適合的傳播方式（二）電視節目加設字幕（三）補助聽障者之簡訊及寬頻費用（四）善用網路服務聽障市民（五）加強社會教育、宣導「聽障傳播權」概念（六）落實聽障傳播權法規之執行關鍵字：聽障、聾、重聽、傳播、網路、手語、社會參與、電視字幕This research is to investigate communicational behavior and preference of the people with hearing-impairment, and to investigate how the people with hearing-impairment use Internet to communicate with others and to access information. This research also aims at finding out how the Internet affects social participation of people with hearing-impairment.In order to gather excessive amount of data, participant observation and in-depth interviews were used as pilot study in this research. After pilot study, a sample data about 307 people with hearing-impairment was collected via web survey and general survey. Based on the findings of this research, there are the following suggestions:1.In order to achieve better communication effect, the government should use different communication channels when communicating to different type of people with hearing-impairment.2.Add captions to all television programs.3.Grant people with hearing-impairment subsidy to purchase SMS services from mobile phone companies and to purchase broadband network services.4.0ffer services via Internet to people with hearing-impairment.5.Propagate the communication rights of people with hearing-impairment by social education.6.Enforce correlative rules to assure the communication rights of people with hearing-impairment.Key words: hearing-impairment, deaf, hard of hearing, communication. Internet, sign language, social participation, caption