Assessing the Idaho Transportation Department's customer service performance.

Final report; 8/1/2011-10/23/2011.PDFTech ReportFHWA-ID-11-205BRP205BCustomer serviceCustomer satisfactionSurveysPublic participationMotor vehiclesIdahoIdaho. Transportation Dept.Proctor, Gordon D.Gordon Proctor & Associates, Inc.Idaho. Transportation Dept.NTL-PLANNING AND POLICY-SurveysUS Transportation CollectionThis report assesses customer satisfaction with the Idaho Transportation Department. It also compares and contrasts the results of customer satisfaction surveys conducted for the Idaho Transportation Department with the results from other state transportation agencies. In addition, the report suggests means by which customer service performance could be improved