Identifying Customer-Focused Performance Measures Final Report 655

013396917719166862010PDFTech ReportFHWA-AZ-10-655SPR-PL-1(173)-655Customer satisfactionState departments of transportationPublic opinionTransportation--ArizonaPublic opinion--Transportation--Arizona--SurveysResearch HubArizonaUnited StatesArizona. Dept. of TransportationTatham, ChrisETC InstituteFederal Highway Administration Resource Center (U.S.)NTL-PLANNING AND POLICY-SurveysNTL-PLANNING AND POLICY-PLANNING AND POLICYUS Transportation CollectionThe Arizona Department of Transportation (ADOT) completed a comprehensive customer satisfaction assessment in July 2009. ADOT commissioned the assessment to acquire statistically valid data from residents and community leaders to help it identify short-term and long-term transportation priorities. The survey found that state residents feel: Safe on the state\u2019s highways. ADOT keeps the roads clean. ADOT keeps the landscaping well maintained. Satisfied with the Motor Vehicle Division. ADOT is moving in the right direction. Dissatisfied with condition of highway shoulders should be improved. Dissatisfied with nighttime visibility of highway striping. Dissatisfied with the frequency of public transit where they live. Dissatisfied with traffic flow on highways during rush hour. Both residents and community leaders said the transportation issues with the highest priorities were: Repairing and maintaining existing highways. Enhancing highway safety. Relieving congestion on highways