Idaho Transportation Department 2009 partnership survey.

Final report; 08/01/09-06/01/10.PDFTech ReportRP 196RP 196Customer serviceCustomer satisfactionSurveysPublic participationMotor vehiclesPartnershipsStakeholdersIdahoIdaho. Transportation Dept.Witt, StephanieNemnich, CaroleDonohue, StaceyBoise State UniversityIdaho. Transportation Dept.NTL-PLANNING AND POLICY-SurveysUS Transportation CollectionThe report discusses the results of an electronic survey of 1,500 individual stakeholders of the Idaho Transportation Department (ITD). The purpose of this survey, which was conducted in August and September 2009, was to gauge stakeholders\ue2\u20ac\u2122 satisfaction with ITD partnership efforts and methods. In general, stakeholders felt ITD did a good job partnering with other agencies. Overall partnership effectiveness, commitment to collaborative work, and responsiveness to partners\ue2\u20ac\u2122 ideas were rated good or very good by stakeholders. In open-ended comments and in focus groups, stakeholders indicated that communication was the most important aspect of partnerships, and suggested that some aspects of communication, decision-making, and planning could be improved. Many stakeholders recommended improving the quality of existing partnerships, rather than creating more partnerships