ABSTRACT

When software or program is distributed to the world, support is needed for customers. Customers require help for many different tasks from basic installation to very detailed error messages. As capacity for support is usually limited in software companies, auto-mation can help customers to find solutions into their problems without contacting sup-port technicians. This requires a system where customers can find solutions into their problems through search engine by entering few keywords about their problem. As more customers are going to use software, program or web service, the more same ques-tions keeps on rising and that causes frustration and extra work for people whom are working as supporting roles. System behind this automated support system is done via web service. This service is providing easy to access communication to interface where solutions to all customers questions exists. This system is also defined as customers ’ self-service portal