A survey of the statues and factors affecting librarians’communication skills: A case study of Librarians at Ferdowsi University of Mashhad

Purpose: This research aimed to study the status of communication skills of librarians and effective factors in this field. Method: A questionnaire was used in this survey for collecting data. Research population consisted of the librarians at the libraries of Ferdowsi University of Mashhad. Findings: Findings showed that the most important factors in interpersonal communication from the point of views of librarians are firstly organizational and then environmental, personal and cultural factors. Also, there is no significant relationship between variables like "education" and "experience" with communication skills of librarians. Furthermore, findings show that the status of librarians' communication skills in all areas of study at Ferdowsi University of Mashhad is the same and there is no significant difference among them. At the end, some recommendations are mentioned for extension of interpersonal communication skills of librarians