Analisis Faktor-faktor Organizational Capital: Studi Kasus Instalasi Farmasi Rumah Sakit Di Daerah Istimewa YOGYAKARTA

Hospital pharmacy installation (IFRS) revenue contribution to the hospital reached 40-60%, it became one of the hospital revenue center. However, pharmacy services in Indonesia still have many weaknesses, such as pharmacists ability, hospital management capability, hospital management policy and the lack of knowledge about hospital pharmacy services. Such conditions should be efforts to change, using the Balanced Score Card ( BSC ) through the evaluation of learning and growth perspective, because these factors (human capital , information capital and organizational capital ) and effective management is a source of sustainable competitive advantage . The purpose of the study was to determine the general condition of the learning and growth perspective is mainly focused on organizational capital in IFRS Daerah Istimewa Yogyakarta ( DIY ) . Type of the research is descriptive non-experimental. Research tool is a questionnaire that contains indicators of organizational capital. Subjects were the heads of IFRS in DIY. The results obtained from statistical calculations showed that the general condition of organizational capital in IFRS DIY relatively high categorized. Most of IFRS has had a good organizational culture , good leadership, applying teamwork, and understanding the meaning of organization alignment in achieving IFRS objectives. Key words: Balanced Score Card, learning and growth perspective, organizational capital, hospital pharmacy installatio