Chat Bots Implementation and User Engagement

The purpose of this project was to study the concept of Chat Bots, and to analyse its importance and place in today’s communication platforms. The goal of the project was to build a Chat Bot prototypically for Metropolia University of Applied Sciences helpdesk on a messaging platform, which would replace the traditional way of reserv- ing old devices for purchase sold at Metropolia’s helpdesk in different times throughout the year. The chat bot was developed using a high-level implementation library of Telegram’s Bot Application Programming Interface, and it was hosted on Heroku Cloud Applica- tion Platform. The requirements of the Minimum Viable Product Chat Bot application were already defined, and therefore the project was carried out with Waterfall software development model. As a result, Metropolia’s helpdesk Chat Bot was successfully developed according to the requirements, and it was found that due to the nature of the Chat Bots, the devel- opment can become complex quickly. All in all, major software companies in the world are investing heavily on the Chat Bot concept and its usage is increasing steadily throughout the world