Utilizing bots in delivering content from Kentico Cloud and Kentico EMS

This thesis explores an interesting and current topic of utilizing chatbots in content delivery. It defines the important terms and concepts for approaching the subject and offers a brief history of chatbots to provide some background on the topic. As the thesis is written for the software company Kentico, it specifically focuses on delivering content from Kentico Cloud and Kentico EMS software. Thus, the main research question the thesis aims to answer is what are the options for utilizing chatbots in delivering content from Kentico software. In order to achieve this goal, the thesis introduces the Kentico software and the available options, and then moves on to analyze their compatibility. As a result of the analysis, the thesis concludes that all of the considered options would be suitable for delivering content from the Kentico software. However, the extent of their suitability depends on what the user is looking for. While some options are better suited for complex implementations, they would also require more effort to develop. On the other hand, some of the options that offer more limited features do not require such wide technical knowledge and are faster to develop and set up