Does the Sport Industry Change the Game for Job Satisfaction?: A Case of Triple-A Ticket Office Employees

Business success continues to be influenced by employee job satisfaction because satisfied employees are more likely to produce quality work, stay motivated, and continue with the organization for a longer period of time. The research into job satisfaction has only gone as far as the business industry but has not yet reached the sport industry. Using the sport of baseball, interviews with ten Triple-A, International League ticket office employees uncovered there are many commonalities between the sport and business industries in terms of factors that influence job satisfaction. Therefore, sport organizations can likely utilize existing research in this area to increase employee job satisfaction