User Experience Strategies for Every Library. Yes, Even Yours

You’ve heard that usability testing and user experience work is easy, and that anyone can do it. But have you tried? Librarians want to do what is best for their users and to maximize usage of their resources, but are often held back by a lack of time or support, or even inertia or inexperience. In this panel session, librarians from three different library types will demonstrate the activities that they have done, and talk about how they implemented UX work like usability testing, card sorting, and focus groups. Session attendees will hear practical advice on how to gain buy-in, collaborate, and scrape together resources to do UX work in libraries of all types, big or small. Presenters include librarians from Hennepin County Library, Normandale Community College, and Metropolitan State University