The user experience opportunity : researching and designing more relevant and user-centric library services

Keynote presentation presented at the International Symposium on User Experience (UX) hosted by the University of Pretoria, Department of Library Services on 19-21 September 2023.In this keynote talk Andy will demonstrate the value and purpose of User Experience (UX) work in libraries. As well as detailing some of the specific techniques for researching the needs and behaviours of your users (behavioural mapping, user research interviews, photo elicitation), he will explain how you process and respond to research data by creating, testing and iterating prototypes. Andy will illustrate his talk with stories gathered from academic libraries all over the world and hopes to encourage attendees to build on the excellent UX work already undertaken in South African University Libraries. He passionately believes that this work is primarily about genuinely connecting and collaborating with your users - only then can you be certain that your library services are truly relevant and user-centred