Add to ORKGA mystery shopper study was used to examine the influence of service times on customer satisfaction. The impact of management emphasis on service quality was also examined. In the restaurants studied, service time influenced customer satisfaction. Management attention to service time improved performance in direct relationship to the level of emphasis
The aim of conducting this piece of research is to examine the influence of service quality on the s...
Purpose – While there have been numerous studies on the antecedents and consequences of service qual...
Purpose: While there have been numerous studies on the antecedents and consequences of service quali...
A mystery shopper study was used to examine the influence of service times on customer satisfaction....
The main objectives of this study were to identify attributes that influence customer satisfaction a...
The purpose of this study is to analysis the impact of three elements of service quality dimensions ...
Nowadays, the trend of dining in restaurants has become quite prominent in Serbia. Frequent restaura...
The ability to manage the time involved in a service process is critical to effective revenue manage...
Purpose: Restaurant operators can process a greater number of customers and increase revenues by red...
Research shows waiting time in services is an important source of service evaluation by the customer...
One of the greatest challenges for stakeholders is to ensure customer satisfaction, especially in se...
This research is an explanatory research type which aims to prove the hypothesis regarding the relat...
The purpose of this research study was to investigate the influence of service quality on the post-d...
The purpose of this study is (1) to examine the impact of physical stimuli on perceived food/service...
Customers expect satisfaction when employing a service. We have explored the applicability of two el...
The aim of conducting this piece of research is to examine the influence of service quality on the s...
Purpose – While there have been numerous studies on the antecedents and consequences of service qual...
Purpose: While there have been numerous studies on the antecedents and consequences of service quali...
A mystery shopper study was used to examine the influence of service times on customer satisfaction....
The main objectives of this study were to identify attributes that influence customer satisfaction a...
The purpose of this study is to analysis the impact of three elements of service quality dimensions ...
Nowadays, the trend of dining in restaurants has become quite prominent in Serbia. Frequent restaura...
The ability to manage the time involved in a service process is critical to effective revenue manage...
Purpose: Restaurant operators can process a greater number of customers and increase revenues by red...
Research shows waiting time in services is an important source of service evaluation by the customer...
One of the greatest challenges for stakeholders is to ensure customer satisfaction, especially in se...
This research is an explanatory research type which aims to prove the hypothesis regarding the relat...
The purpose of this research study was to investigate the influence of service quality on the post-d...
The purpose of this study is (1) to examine the impact of physical stimuli on perceived food/service...
Customers expect satisfaction when employing a service. We have explored the applicability of two el...
The aim of conducting this piece of research is to examine the influence of service quality on the s...
Purpose – While there have been numerous studies on the antecedents and consequences of service qual...
Purpose: While there have been numerous studies on the antecedents and consequences of service quali...