Add to ORKGA mystery shopper study was used to examine the influence of service times on customer satisfaction. The impact of management emphasis on service quality was also examined. In the restaurants studied, service time influenced customer satisfaction. Management attention to service time improved performance in direct relationship to the level of emphasis
Purpose-This study examines the interrelationship among restaurant attributes (including food, servi...
Businesses that want to keep pace with the change and time are establishing new departments. Through...
Abstract Purpose- The purpose of this study is to identify the impact of service quality on custome...
A mystery shopper study was used to examine the influence of service times on customer satisfaction....
[ACCESS RESTRICTED TO THE UNIVERSITY OF MISSOURI AT AUTHOR'S REQUEST.] With the change of time, more...
Purpose – The aim of this research was to investigate the relationship between service quality and c...
© 2017, © Emerald Publishing Limited. Purpose: The purpose of this paper is to investigate the servi...
The service industry has never been so competative then it is today. In order to survive companies m...
The purpose of this study is to examine the factors that affect guest services in the restaurant ind...
The hotel industry is one of the integral constituents in the flourishing tourism industry and is ex...
The purpose of this study is to analysis the impact of three elements of service quality dimensions ...
The authors investigate the relationship between loyalty and perceived service quality of hotel cust...
After the Great Recession of 2008, both the hospitality and the timeshare industries were influenced...
The main objectives of this study were to identify attributes that influence customer satisfaction a...
The purpose of this research study was to investigate the influence of service quality on the post-d...
Purpose-This study examines the interrelationship among restaurant attributes (including food, servi...
Businesses that want to keep pace with the change and time are establishing new departments. Through...
Abstract Purpose- The purpose of this study is to identify the impact of service quality on custome...
A mystery shopper study was used to examine the influence of service times on customer satisfaction....
[ACCESS RESTRICTED TO THE UNIVERSITY OF MISSOURI AT AUTHOR'S REQUEST.] With the change of time, more...
Purpose – The aim of this research was to investigate the relationship between service quality and c...
© 2017, © Emerald Publishing Limited. Purpose: The purpose of this paper is to investigate the servi...
The service industry has never been so competative then it is today. In order to survive companies m...
The purpose of this study is to examine the factors that affect guest services in the restaurant ind...
The hotel industry is one of the integral constituents in the flourishing tourism industry and is ex...
The purpose of this study is to analysis the impact of three elements of service quality dimensions ...
The authors investigate the relationship between loyalty and perceived service quality of hotel cust...
After the Great Recession of 2008, both the hospitality and the timeshare industries were influenced...
The main objectives of this study were to identify attributes that influence customer satisfaction a...
The purpose of this research study was to investigate the influence of service quality on the post-d...
Purpose-This study examines the interrelationship among restaurant attributes (including food, servi...
Businesses that want to keep pace with the change and time are establishing new departments. Through...
Abstract Purpose- The purpose of this study is to identify the impact of service quality on custome...