GENERAL CLIMATE IN THE HOSPITALS – THE DECISIVE FACTOR FOR HUMAN RESOURCE DEVELOPMENT

India, which is in the cusp of developing to a developed stage, right now needs quality rather than quantity healthcare services. Theoretically, from the management point of view, the human capital is given the highest order but in practice falls far short of the expectations including healthcare sector. Being a service industry, the success of hospital industry depends mainly upon its human resources, as satisfied employees translate their services into the patient satisfaction and loyalty. But it has been found that employee’s motivation and satisfaction is directly dependent on the existing general climate of the organization. The general climate variables include Boss-subordinate relationship, employee development, personnel and line management policies. This paper tries to analyze at a comparative level, the perception of medical and para-medical staff towards the general climate variables in the healthcare sector