Good Stories Aren't Enough: Becoming Outcomes-Driven in Workforce Development

Workforce development organizations are more and more focused on achieving and documenting performance outcomes; yet managers frequently face a challenge getting buy-in from frontline staff about collecting and using data -- not only to satisfy funders' needs but to improve services. Good Stories Aren't Enough looks at the experience and learnings of six organizations as they focused on becoming more outcomes-driven. It identifies practical, hands-on strategies to increase staff involvement and communication around data, so that what at first seems like "impersonal" information becomes a useful tool to better meet job seekers' and employers' needs