Marketers continuously attempt to identify important attributes and innovate in order to understand how attribute performance could lead to customer satisfaction in the short term and in the long term. Understanding the impact of customer satisfaction may offer a competitive edge to companies. Researchers are discussing the importance of performance attributes in leading to satisfaction; however, there is no clear understanding of whether an attribute that leads to satisfaction at one time (e.g., short run) can cause it also in the long run, without excluding the possibility that it could lead to dissatisfaction and no satisfaction. The present research tries to understand anomalies related to asymmetric attribute performance and satisfacti...
Purpose – The purpose of this paper is to investigate whether customer-perceived service quality and...
This study explores the relationship between service quality and customer satisfaction. Building on...
Customer satisfaction has been traditionally studied and measured regardless of the time elapsed sin...
Marketers continuously attempt to identify important attributes and innovate in order to understand ...
Customer satisfaction has been traditionally studied and measured regardless of the time elapsed sin...
Traditional customer satisfaction research considers satisfaction judgments invariant to temporal di...
Traditional customer satisfaction research considers satisfaction judgments invariant to temporal di...
Prior research suggests that perceived performance of a product or a service is directly linked to p...
The paper reports the empirical findings of guest satisfaction by extending Herzberg's Motivator and...
This research attempts to explore the impacts of different types of justice and their interactions o...
This article examines the impact of emotions on customer satisfaction, service quality, and positive...
Evaluation of customer satisfaction has drawn a lot of attention from hospitality practitioners and ...
The extent to which actual (rather than perceived) perfor-mance influences customer satisfaction has...
This article investigates Herzberg’s [1959] notion of hygienes, factors contributing to dissatisfact...
Consumer satisfaction is a central topic in marketing. In the literature, a variety of conceptual mo...
Purpose – The purpose of this paper is to investigate whether customer-perceived service quality and...
This study explores the relationship between service quality and customer satisfaction. Building on...
Customer satisfaction has been traditionally studied and measured regardless of the time elapsed sin...
Marketers continuously attempt to identify important attributes and innovate in order to understand ...
Customer satisfaction has been traditionally studied and measured regardless of the time elapsed sin...
Traditional customer satisfaction research considers satisfaction judgments invariant to temporal di...
Traditional customer satisfaction research considers satisfaction judgments invariant to temporal di...
Prior research suggests that perceived performance of a product or a service is directly linked to p...
The paper reports the empirical findings of guest satisfaction by extending Herzberg's Motivator and...
This research attempts to explore the impacts of different types of justice and their interactions o...
This article examines the impact of emotions on customer satisfaction, service quality, and positive...
Evaluation of customer satisfaction has drawn a lot of attention from hospitality practitioners and ...
The extent to which actual (rather than perceived) perfor-mance influences customer satisfaction has...
This article investigates Herzberg’s [1959] notion of hygienes, factors contributing to dissatisfact...
Consumer satisfaction is a central topic in marketing. In the literature, a variety of conceptual mo...
Purpose – The purpose of this paper is to investigate whether customer-perceived service quality and...
This study explores the relationship between service quality and customer satisfaction. Building on...
Customer satisfaction has been traditionally studied and measured regardless of the time elapsed sin...