SOFT SKILLS AND COMMUNICATION SKILLS

Today in every sector of the economy, be it a primary sector, secondary sector, tertiary sector or quaternary sector, the communication plays the significant role. The ability to communicate effectively with superiors, colleagues, and staff is essential. Employees in the digital age must know how to effectively convey and receive messages in person as well as via phone, email, and social media. Soft skills are particularly important in customer service industry where employees are in direct contact with customers. It takes several soft skills to be able to listen to a customer and provide that customer with helpful and polite service. This research paper highlights the importance and features of a good communication skill ad soft skills. It also explains the its significance in the professional life