JOINT HANDBOOK ON MIGRANTS' INTEGRATION: A SERVICE DESIGN AND SUPPLY PERSPECTIVE

On October 21 and 22, 2021, the six projects named MIICT, REBUILD, NADINE, MICADO, easyRights, and WELCOME, all funded under the European Union’s Horizon 2020 research and innovation program, organized their second Joint Migration Policy Roundtable. This Handbook reflects on the two thematic lines common to all the six projects, namely: co-creation, participatory design, and multi-stakeholder collaboration on the one hand; ICT or AI-based tools and novel digital services for supporting integration on the other. Its contents are the result of the discussion among Roundtable participants, which was articulated in two thematic sessions: the first taking stock of the cocreational dimension to frame the wider issue of service co-design for social integration; the second reflecting on the sustainability conditions of newly developed ICT or AI enabled tools and services