CAPACITY BUILDING AND EMPLOYEE PERFORMANCE OF QUOTED DEPOSIT MONEY BANKS IN NIGERIA

ABSTRACT The study aimed at investigating the association between capacity building and employee performance of quoted deposit money banks (QDMBs), Nigeria. A survey research design was employed for the study while three (3) most valued banks in Nigeria 2021 (Guarantee Trust Bank Plc, Fidelity Bank Plc, and First Bank Plc) in Nigeria were selected. The collection of data was done via a structured questionnaire and simple frequency tables and the arithmetic mean was used to analyze the data. The formulated hypotheses were tested using the Pearson Product Moment Correlation Coefficient and Statistical Packages for Social Science (SPSS version 23). The study revealed that there is a major association between capacity building and employee performance by indicating a relationship between technical capacity and task accomplishment; there is also a significant relationship between adaptive capacity and employee effectiveness. The study concluded that capacity building contributes to employee performance in QDMBs. The study also deduced that employees with high adaptive capacity can function in any changing situation. The study recommended that there is a need for bank management to adopt continuous leadership development programs to equip organizational leadership with the right leadership skill through quality decisions as well as compel employee commitment