Communication of paramedic with patients with panic attack and anxiety in the prehospital care

Departures for anxious patients and patients having a panic attack are a relatively common case when it comes to prehospital care. Correct attitude and communication style are crucial for primary care and stabilization of such a patient. The theoretical part of this work is dedicated to the issue of states of anxiety and panic attacks, their symptoms, causes of emergence and ways of possible intervention in premedical care. It further covers communication with a patient and psychological intervention. The aim of this work was to find out about the awareness of paramedics concerning panic attacks and states of anxiety, how do they perceive those patients, how do they gain knowledge and skills in the area of communication with anxious and panic patients and how do they use these in action. Looked into were also the methods, with which paramedics achieve psychological stabilization of the patient, how do they handle such cases and how do the patients react to this. There was also an emphasis on communication and its influence on the patient. Research was done qualitatively in a form of semi-structured interviews, which were conducted with paramedics of the South Bohemia and Karlovy Vary regions. Set goals were fulfilled by the research. It has been shown that each of these case sis very individual, for this reason it was often difficult for the paramedics to form their answers to be generally valid. When it comes to knowledge and handling the situations alone, the paramedics draw on their own experiences, because their awareness in this area has shown itself to be very superficial. Despite this, their practical and communication skills are on a very good level. I firmly hope that both the theoretical and practical information contained in this work will find their use and will eventually serve the paramedics or anyone else, to whom it may be useful in any way, either to gain information or practical use. I believe, that modern technological possibilities, such as programs offering practical methods for effective providing of first psychological aid, will find their use even in the field of premedical care