Training on the Go: A Powerful Training Aid for Busy Operations

Why is training so important in private clubs? The answers to this basic question are simpleand commonsensical:• Clubs are detail-intensive - there is much for managers and employees to learn, know,and do.• Service is people-intensive - it takes a lot of people in all areas of the club doing all theright things day in and day out.• Members expect and should receive a higher level of quality and service than they getfrom public establishments.• Club relationships and engagement with members are far more personal and critical tosuccess than in other hospitality sectors. To do this well requires ongoing employeetraining to understand the subtlety and nuance of service.• Like most hospitality operations, clubs experience fairly high levels of staff turnover,particularly in the critical service area of food and beverage.For these reasons, a club manager should recognize the absolute importance of initial andongoing, consistent, and formalized training for all employees. Yet in far too many clubs,training is an afterthought or haphazard in design and implementation. So, if training is soimportant, why is this the case and why can't we do better