Employee experiences in international recruitment : guidelines for SOL Henkilöstöpalvelut Oy

This thesis was commissioned by SOL Henkilöstöpalvelut Oy, to help them find out how they can internationally recruit long-term employees for their customers. The purpose of this thesis is to find out employee experiences of what makes them satisfied with their career and jobs, as well as their organizations to reduce turnover of employees. Answers to this question would be searched via the chosen research method of a literature review. Research about employee turnover, job satisfaction and experience in international recruitment would form a basis of understanding what the underlying issues are. The aim was through the literature review, to get the answers and thus form the guidelines for the future for SOL Henkilöstöpalvelut. Fifteen global articles were ultimately chosen for the final resource material for the literature review from the two databases of Business Source Ultimate and ABI/INFORM. These fifteen articles were quantitative studies from around the world done in countries such as the United Kingdom, Vietnam, Brazil, and Indonesia. The articles undergone a thematic analysis, which clearly resulted in multiple significant surfacing themes surrounding this subject. These recurring themes were job satisfaction, thriving and happiness at work, managers creativity in the recruitment process and ethical leadership, as well as diversity management. These themes were all related to employee turnover intentions in companies and overall job satisfaction. The connections between all the themes were analysed. In conclusion, the results from the literature review showed that for example job satisfaction and employee empowerment had a clear connection to employee’s intent to leave companies. Managers’ roles are important as they need to be clear and encouraging to their employees, since organizational attitudes are mirrored by employees. Recruiting managers also need to consider their inner bias, as research showed international job seekers are at a disadvantage from the start in their search for jobs abroad