Add to ORKGThe issue of quality is a core topic in healthcare services management. In this article we try to summarize the most relevant theoretical approaches, providing a general definition of "quality" and trying a possible generic relationship between the concepts of "perceived quality" and "client satisfaction". Finally, we examine some methodological problems, concerning surveys on quality perception in healthcare services. Through the analysis of some examples, we will compare two methodologies, coming from the University of Siena (Italy) and from the Picker Institute Europe in Oxford (United Kingdom) © PI-ME, Pavia 2009
Abstract: Interestingly, over the years, the conceptualization, measurement and applications of SER...
This dissertation explores two important aspects of quality in healthcare: its meaning and its measu...
AdmissionQuality in healthcare can be broadly understood depending on your point of view. It is perc...
The issue of quality is a core topic in healthcare services management. In this article we try to su...
In the present article we examine the psychometric properties of the Questionnaire of Quality Percep...
Efficient functioning of service providing organizations highly depends on quality of their services...
Introduction: The quality of health care services is one of the most frequently mentioned terms and ...
A diversity of definitions of quality exists, that frequently contain aspects of complexity, relativ...
In the recent years, the interest in the quality measurement of a specific health care service has i...
Introduction: Health services are that part of the health system, which focuses specifically on the ...
Despite growing interest in recent years, the concept of quality represents a challenge for the majo...
Health care quality, a key concept for medical practice and research, is also a widely used construc...
The perception which the Healthcare sector has about his functioning is completely different from th...
The paper presents the differences in patient perception on healthcare services quality, on a sample...
The purpose of healthcare services is to protect and improve individuals’ physical, mental and socia...
Abstract: Interestingly, over the years, the conceptualization, measurement and applications of SER...
This dissertation explores two important aspects of quality in healthcare: its meaning and its measu...
AdmissionQuality in healthcare can be broadly understood depending on your point of view. It is perc...
The issue of quality is a core topic in healthcare services management. In this article we try to su...
In the present article we examine the psychometric properties of the Questionnaire of Quality Percep...
Efficient functioning of service providing organizations highly depends on quality of their services...
Introduction: The quality of health care services is one of the most frequently mentioned terms and ...
A diversity of definitions of quality exists, that frequently contain aspects of complexity, relativ...
In the recent years, the interest in the quality measurement of a specific health care service has i...
Introduction: Health services are that part of the health system, which focuses specifically on the ...
Despite growing interest in recent years, the concept of quality represents a challenge for the majo...
Health care quality, a key concept for medical practice and research, is also a widely used construc...
The perception which the Healthcare sector has about his functioning is completely different from th...
The paper presents the differences in patient perception on healthcare services quality, on a sample...
The purpose of healthcare services is to protect and improve individuals’ physical, mental and socia...
Abstract: Interestingly, over the years, the conceptualization, measurement and applications of SER...
This dissertation explores two important aspects of quality in healthcare: its meaning and its measu...
AdmissionQuality in healthcare can be broadly understood depending on your point of view. It is perc...