An assessment of a quality of activity of Siauliai city sport clubs for disabled people through application of the Common Assessment Model

An assessment of a quality of activity of Siauliai city sport clubs for disabled people through application of the Common Assessment Model, Lithuanian Sports University (LSU), 2016. The research hypothesis:the quality management of sports clubs influences/has an impact on sport and socio-cultural activities of disabled people. The object of the research: an assessment of a quality of activity of sport clubs for disabled people in Siauliai city. The objective of the research: to assess a quality of activity of Siauliai city sport clubs for disabled people through application of the Common Assessment Model. The research tasks: to discuss the principles of General Quality Management in theoretical aspect; to describe the quality aspects of activity of sport clubs for disabled people associated with adaptation to the needs of disabled people; to assess a quality of activity of Siauliai city sport clubs for disabled people through application of the Common Assessment Model (CAM). The methods of the research: review of scientific literature, questionnaire survey and mathematical statistics. The research sample: 36 representatives, managers of administration of Siauliai city sport clubs for disabled people. Description of the research method: the Common Assessment Model (CAM) is the method of Quality Management that has been prepared in accordance with the European Foundation for Quality Management Excellence Model and the Speyer model prepared by German University of Management Sciences (BVM, 2006). The following has been found out during the research: there are very few sources of special literature about the activity, structure and other features of Lithuanian sport clubs and especially about sport clubs for disabled people. This shows that the topic is relevant. Management of quality of sport clubs means satisfaction of consumer requirements – formal and informal, at minimum cost, from the first time and every time. The quality definition should help the companies providing sport services to disabled people to unite their employees in order to implement a quality mission, i.e. to meet the needs of consumers and other interested persons (personnel, owners, founders). It is recommended to carry out an assessment of quality of activity of organisations (sport clubs) using the quality management methods ((EVTM, BVM, SERVQUAL, the Quality Gap Model, the Collation model). Sport clubs are fairly suitable for disabled people, their activities affect the quality of life of disabled people, meet their needs; the disabled people who attend sport clubs acquire healthy life skills and other social skills: the ability to be proactive and creative, self-regulation and the ability to communicate and collaborate. An assessment of the attitude of the personnel of sport clubs for disabled people towards the quality of these institutions revealed that the activity opportunities of these institutions are bigger than the results achieved. Sport clubs have the opportunities to organise their activity in the way that allows their adaptation for disabled people. However they do not exploit them all. This creates preconditions for improvement of activity of sport clubs. The clubs provide quality services conforming to standards and consumer needs; they are able to take into account individual situations and are open to changes, to react to the customer needs; while organising the sport sessions of disabled people there is a mutual connection between material resources of sports clubs and the needs of club visitors (customers) and human resources of sports clubs