MENUJU PEMERINTAHAN TERBUKA (OPEN GOVERNMENT) MELALUI PENERAPAN E GOVERNMENT

ABSTRACT In the recent times, governments all over the world have adopted the use Information and Communication Technologies (ICTs) to improve the quality of administration especially in the public sector. This is in line with the general advocacy to reform the public sector to serve the citizens better and to enhance public sector productivity. Thus, a combination of E government factors with democratic ideas will make governments more effective. In addition, it can promote cordial relationship with the citizens in order to achieve national development. This paper explores the emerging role of E government in promoting service delivery in the Indonesian public sector. The method used is literature study with secondary data based on the results of research and opinions of experts related to the problem. The paper concludes that to achieve success in service delivery, certain measure must be taken to ensure proper implementation of ICT policies in order to achieve the desired goals and to serve the citizens better. It therefore recommends that Indonesian government should embrace E government by promoting the use of ICT facilities among the citizens and government agencies and to make policies that would sustain ICT projects in order to achieve efficiency and effectiveness in the public sector. Keywords:open government, e government, public service, ICTs