PERSEPSI PEGAWAI DINAS KOTA TERHADAP E-GOVERNMENT PEMERINTAH KOTA YOGYAKARTA

In Indonesia, initiative to develop e-Government has been started since 2001, by legalization of Presidential Instruction No.6 of 2001 about the Policy Framework for Development and Telematic Utilization in Indonesia and Presidential Instruction No. 3 of 2003 about the Policy and National Strategy e- Governmrnt Development. Until now, the development of Indonesian e- Government still backward. Even in the level of ASEAN, Indonesia still lower than Singapore, Malaysia, Thailand, Philippines, Brunei Darussalam, and Vietnam. The government of Yogyakarta city has developed e-government since 2002. Some efforts undertaken by government have not shown the maximum results, which indicated by in the arena of awarding Warta Economic e- Government Award since 2002 until now, the Government of Yogyakarta city has not shown satisfactory progress. Implementation of e-Government will change the paradigm services, from the bureaucratic service paradigm become the e-Government services paradigm that prioritize efficiency, transparency, and non discrimination. Consequence of that change is appearing of two groups (employees) who will support and refuse the change. Support or refusal is influenced by perceptions of employees toward e-Government. The purposes of this research are to find the perceptions of city agency employee toward the e-Government implementation, and improving the quality of public services after e-Government is implemented in Yogyakarta City Government. This study used a combined approach between a simple quantitative approach (descriptive statistics) and qualitative approaches. Determination of sample was done by deliberately chosen (purposive). Therefore, that decided as the respondent was administrator of e-Government and the staff from some agencies who provide services to the public. The total numbers of respondents were 42 people. The method carried out to collect data consists of questionnaire, interview, and documentation. The results of survey data was analysed using SPSS version 17. The results were: First, employees perceptions toward e-Government implementation is quite positive. However, some elements need to get serious attention, for example by providing the budget that able to meet the needs for e- Government development, in terms of information technology and communication infrastructure as well as human resourc