Trust in professional environment between a manager and subordinates

The service industry, and especially the hotel business, often operates in close teams and in an intensive work environment. Even in smaller teams, atmosphere and leadership play a big role, and trust within a community is crucial. This study seeks to elucidate the relationships between the small work community, as well as the importance and formation of trust in this environment. The objective of this study was to understand the role and meaning of trust and mistrust in professional environment between a manager and their subordinates. Theoretical framework of this research consists of understanding the nature of trust and it’s themes in organizational context. The study included an anonymous questionnaire, with the aim of measuring the trust between a team manager and their subordinates. The results show that there are things to improve within the studied team and their trust towards their manager