Add to ORKGTo envision excellence in service, library staff must learn to see service through the eyes of their patrons. This workshop demonstrated a training program using improvisation and role-playing activities, facilitated discussion, and application exercises to help participants understand how patrons experience the library. Following the program demonstration, facilitators guided participants in exploring ways to adapt the process and techniques for their own libraries
It is the library’s responsibility to provide better services to its users to make sure that informa...
Could we have a better way to innovate future library service, so that more creative ideas could be ...
AbstractAs technology continues to develop at a rapid pace, libraries need to embrace a more engaged...
To envision excellence in service, library staff must learn to see service through the eyes of their...
The College Library strives to be a welcoming and inclusive place for all students, faculty, and sta...
An increasing number of libraries are revisiting the open workshop, a kinesthetic learning opportuni...
How do we communicate the value of our work to a non-library audience and get people excited about t...
How can we best train student employees for public service roles? At UC Berkeley, as in many academi...
This poster will explore the role of academic library student workers in a changing landscape, ideas...
[[abstract]]The main purpose of the library management is to offer a satisfactory patron service and...
Connecting with students can seem like a daunting task. Staying on top of what is “hip” or “trending...
This book takes an informal and in-depth look at the five steps of the ADDIE model - Analysis, Desig...
Training staff in the skills and knowledge needed to operate effectively in contemporary libraries i...
Innovative programming with a purpose can transform the perception of an academic library. Learn how...
Presentation slidesThis workshop will guide participants through various techniques to promote activ...
It is the library’s responsibility to provide better services to its users to make sure that informa...
Could we have a better way to innovate future library service, so that more creative ideas could be ...
AbstractAs technology continues to develop at a rapid pace, libraries need to embrace a more engaged...
To envision excellence in service, library staff must learn to see service through the eyes of their...
The College Library strives to be a welcoming and inclusive place for all students, faculty, and sta...
An increasing number of libraries are revisiting the open workshop, a kinesthetic learning opportuni...
How do we communicate the value of our work to a non-library audience and get people excited about t...
How can we best train student employees for public service roles? At UC Berkeley, as in many academi...
This poster will explore the role of academic library student workers in a changing landscape, ideas...
[[abstract]]The main purpose of the library management is to offer a satisfactory patron service and...
Connecting with students can seem like a daunting task. Staying on top of what is “hip” or “trending...
This book takes an informal and in-depth look at the five steps of the ADDIE model - Analysis, Desig...
Training staff in the skills and knowledge needed to operate effectively in contemporary libraries i...
Innovative programming with a purpose can transform the perception of an academic library. Learn how...
Presentation slidesThis workshop will guide participants through various techniques to promote activ...
It is the library’s responsibility to provide better services to its users to make sure that informa...
Could we have a better way to innovate future library service, so that more creative ideas could be ...
AbstractAs technology continues to develop at a rapid pace, libraries need to embrace a more engaged...