Add to ORKGDeviant customer behaviours are endemic across service occupations, with front line service employees ‘routinely faced with situations in which they are subjected to abuse and mistreatment by customers’ (Reynolds and Harris, 2006 p 106)
Deviant service behaviour (DSB) is examined among employees of a cinema chain in the Netherlands. Be...
The activities of misbehaving customers represent a significant problem for organizations across div...
The activities of misbehaving customers represent a significant problem for organizations across div...
Purpose: This study aims to examine customer misbehaviour in the hospitality sector during the COVID...
Purpose: This study aims to examine customer misbehaviour in the hospitality sector during the COVID...
This article discusses the findings of an exploratory study into the nature and influencing factors ...
Customers who treat frontline service employees unfairly ar an expensive problem for companies. We...
While frontline employees (FLEs) are known to bend the rules or act in non-conforming ways for custo...
Sexual harassment is significantly more common in hospitality than in other industries, and has a ne...
Purpose – The incidents of customer abuse of frontline service employees during service encounters a...
This study examines hospitality workers’ comments about sexual behaviour in hospitality to help unde...
Customer abuse remains a pervasive social problem that is widespread across the service sector, whic...
This study explores a world of pretence and glamour, uncovering and explaining the causes of workpla...
Deviant service behaviour (DSB) is examined among employees of a cinema chain in the Netherlands. Be...
The requirement to satisfy customers (and managers) places hospitality workers in weak and subservie...
Deviant service behaviour (DSB) is examined among employees of a cinema chain in the Netherlands. Be...
The activities of misbehaving customers represent a significant problem for organizations across div...
The activities of misbehaving customers represent a significant problem for organizations across div...
Purpose: This study aims to examine customer misbehaviour in the hospitality sector during the COVID...
Purpose: This study aims to examine customer misbehaviour in the hospitality sector during the COVID...
This article discusses the findings of an exploratory study into the nature and influencing factors ...
Customers who treat frontline service employees unfairly ar an expensive problem for companies. We...
While frontline employees (FLEs) are known to bend the rules or act in non-conforming ways for custo...
Sexual harassment is significantly more common in hospitality than in other industries, and has a ne...
Purpose – The incidents of customer abuse of frontline service employees during service encounters a...
This study examines hospitality workers’ comments about sexual behaviour in hospitality to help unde...
Customer abuse remains a pervasive social problem that is widespread across the service sector, whic...
This study explores a world of pretence and glamour, uncovering and explaining the causes of workpla...
Deviant service behaviour (DSB) is examined among employees of a cinema chain in the Netherlands. Be...
The requirement to satisfy customers (and managers) places hospitality workers in weak and subservie...
Deviant service behaviour (DSB) is examined among employees of a cinema chain in the Netherlands. Be...
The activities of misbehaving customers represent a significant problem for organizations across div...
The activities of misbehaving customers represent a significant problem for organizations across div...