Add to ORKGThis master’s thesis deals with system of evidence customer requests in service organization. The introduction describes services activities in domain are focused on payment terminals and contemporary situation in call center. The suitable selection implementation tools are done. The second part contains the design of system for requests evidence and design of imports for service information system. The evaluation of the master’s thesis and some future improvements are presented
This master’s thesis solves design of information system in order to support process of test report ...
Recently, there has been tremendous growth in call centers around the globe. Many business activitie...
This paper explores a process view of call centres and the knowledge infrastructures that support th...
The current paper is concentrated on the organizational and technological structures of contact cent...
AbstractAs one of the customer relationship management tools, a call center acts as an interface bet...
The thesis explains the queuing models and systems of call centers and shows various scenarios, prob...
This thesis deals with operational management of an inbound call center and planning necessary work ...
In the first part of bachelor’s thesis is described the firm, its position on a market and action in...
This bachelor´s thesis contain project processing using tools a technics of project management. In t...
This diploma thesis aims to generally describe IT governance in contact centers. In Czech language, ...
Nowadays contact centers are major hubs of communication for businesses. They are the front lines th...
The help desk or Call Center provides a single point of contact for customers with the purpose to he...
Objective of this work is to inform readers obout questions of telecommunication systems, whether an...
The primary job function of the Call Center is to educate and provide accurate information to custom...
The study problem was to find a way to improve call center performance. The method of study was to c...
This master’s thesis solves design of information system in order to support process of test report ...
Recently, there has been tremendous growth in call centers around the globe. Many business activitie...
This paper explores a process view of call centres and the knowledge infrastructures that support th...
The current paper is concentrated on the organizational and technological structures of contact cent...
AbstractAs one of the customer relationship management tools, a call center acts as an interface bet...
The thesis explains the queuing models and systems of call centers and shows various scenarios, prob...
This thesis deals with operational management of an inbound call center and planning necessary work ...
In the first part of bachelor’s thesis is described the firm, its position on a market and action in...
This bachelor´s thesis contain project processing using tools a technics of project management. In t...
This diploma thesis aims to generally describe IT governance in contact centers. In Czech language, ...
Nowadays contact centers are major hubs of communication for businesses. They are the front lines th...
The help desk or Call Center provides a single point of contact for customers with the purpose to he...
Objective of this work is to inform readers obout questions of telecommunication systems, whether an...
The primary job function of the Call Center is to educate and provide accurate information to custom...
The study problem was to find a way to improve call center performance. The method of study was to c...
This master’s thesis solves design of information system in order to support process of test report ...
Recently, there has been tremendous growth in call centers around the globe. Many business activitie...
This paper explores a process view of call centres and the knowledge infrastructures that support th...