Evaluation of e-learning policy, processes and practices in a corporate environment

This study investigates the use of learning technologies as a tool to design, develop and deliver learning interventions within a corporate environment. The study makes use of an acquisition-participation-contribution framework in order to determine how the Training Department designed and delivered learning and to evaluate learner expectations. Questionnaires were conducted on 82 participants, who included learners and trainers from all business entities within the company. Thereafter data collection involved three focus group sessions. Results found differences in what learners want and what the trainers delivered. Learners preferred social and collaborative processes while trainers designed learning that focused on the distribution and acquisition of knowledge. Trainers needs to understand the needs of staff better and that learning is not the consumption of information, but is concerned with knowledge production to support individual and collective transformation