E-service Usability and Citizens Expectation : A study on Bangladesh E-government Service

In twentieth century we have witnessed an extensive growth of internet based services in our every sphere of life. The use of information technology has been a core element using by the government as a communication way to its citizen. E-services delivery is present in developing countries but the erudition is still in immaturity level. Most local governments only provide published information and downloadable forms. Most local government sites provide only one way communications. All are still at the basic level of publishing information online. Before implementing and developing any e-services, the authorities should know the expectation to the service from the users and it is also important to know the usability of the e-service in order to develop it with more usability function so that the users will satisfy by using the service. This study is designed to take descriptive look at whether three e-services of Bangladesh government are perceived usable by the citizens. The studies focused on the current usability level of the three e-services and also find out the citizens expectation from those services. The overall conclusion is about the usability level of the e-services, expectations from the citizens, and suggesting the usability criteria to make the e-service more usable.Program: Magisterutbildning i informati