E-government services in Pakistan

e-Government offers different e-Services for the citizens so they can interact with the Government in more effective way. Before deploying the e- Services, it is important to understand the expectations of the citizens. This can be helpful for developing appropriate e-Government. In this research we have focused on Pakistan e-Government, for this we have used survey strategy to find e-Services and relevant expectations from the citizens of Pakistan. They have suggested 133 different e-Services also identified certain areas for improvement. We mainly emphasised on the required e-Services hence an arranged list of e-Services has been provided separately in the thesis. This research can be a first step towards the citizen’s prospects and to enhance the understanding of e-Government functionality in Pakistan. e.g. Paying utility bills electronically will increase productivity by saving resources of both the Government and Citizens.Validerat; 20101217 (root